Returns & Exchanges
At Pintola, we prioritize your health and satisfaction by ensuring every jar of our nut butter meets the highest quality standards. Due to the perishable nature of our food products, we accept returns or replacements only for items that are damaged, expired, or incorrect upon delivery.
Report the Issue
Contact our customer support team within 24 hours of receiving your order if you notice any leakage, seal breakage, or incorrect items.
Provide Documentation
Email us clear photographs of the product, the outer packaging, and the invoice to help our quality control team verify the concern.
Verification Process
Our team will review your request within 48 hours to confirm the eligibility for a replacement or a full refund to your original payment method.
Resolution Delivery
Once approved, we will ship a fresh replacement at no extra cost or initiate a refund, which typically reflects in your account within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing